Refund & Return Policy

 

At Safi Auto Service, we value our customers and strive to ensure every order meets your expectations. This Refund and Return Policy outlines your rights and our responsibilities under the Australian Consumer Law (ACL)

1. Faulty or Damaged Products

All products are carefully inspected before shipping. However, if you receive a product that is faulty, damaged, or incorrect, please notify us within 48 hours of delivery via email at support@safiauto.com.au

2. Change of Mind or Incorrect Orders

As our products are imported and prepared for each order, we do not offer refunds or exchanges for change of mind, incorrect orders, or compatibility issues once the order has been shipped.
Please check your vehicle make, model, and year carefully before confirming your purchase.

3. Return Eligibility

To be eligible for a return:

  • You must contact us within 48 hours of receiving the item.

  • The product must be unused, uninstalled, and in original packaging.

  • Returns will not be accepted without prior authorization from our support team.

4. Return Shipping

If a return is approved, we will provide instructions on how to send the product back.

  • For verified company faults, Safi Auto will cover the return shipping costs.

  • For any other reason, the customer is responsible for return shipping costs.

6. Contact Us

If you have any questions regarding refunds or returns, please contact us:
📧 support@safiauto.com.au
🌐 www.safiauto.com.au/contact

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